Cancellation Policy

Last updated: September 2026

1. Scope

This Cancellation Policy applies to purchases of digital products, including game keys, ePINs, activation codes, software license keys, gift card codes, wallet codes, and other digitally delivered products purchased through our website.

2. Cancellation Before Delivery

You may request cancellation of an order before the digital product, activation key, ePIN, or code has been delivered, displayed, revealed, or otherwise made available to you.

If your cancellation request is received before digital delivery has begun, we will review the request and, where applicable, cancel the order and issue a refund using the original payment method.

3. Digital Products Already Delivered

Due to the nature of digital products, an order generally cannot be cancelled once the digital key, ePIN, activation code, or other digital content has been delivered, revealed, displayed, downloaded, or made accessible to the customer.

This restriction applies because digital codes may be copied, activated, redeemed, or used immediately after delivery.

4. Immediate Digital Delivery

By purchasing a digitally delivered product and requesting or accepting immediate delivery, you acknowledge that delivery may begin before the expiry of any statutory cancellation period that may otherwise apply.

Where required by applicable consumer law, your right to cancel may be lost once digital delivery begins after you have provided the necessary consent and acknowledgement. Nothing in this policy limits any mandatory rights you may have under applicable law.

5. Orders That Cannot Normally Be Cancelled

Cancellation will normally not be available where:

  • The digital key or ePIN has already been displayed or delivered.
  • The activation code has been redeemed, activated, or used.
  • The customer has downloaded or accessed the purchased digital content.
  • The code has been copied or otherwise made available to the customer.
  • The customer purchased the wrong product, platform, region, edition, or version after delivery.
  • The customer's device, account, platform, or region does not meet the product requirements.

6. Exceptions

We may review cancellation, replacement, or refund requests where:

  • The digital product was not delivered.
  • The delivered key or code is invalid before first use.
  • The code was already redeemed before delivery to the customer.
  • The customer received a different product from the one ordered.
  • A duplicate payment or duplicate order occurred because of a technical error.

We may request reasonable evidence, such as screenshots or activation error messages, before approving a replacement, cancellation, or refund.

7. Pending and Processing Orders

If an order is still marked as pending or processing and the digital product has not yet been delivered, please contact us as soon as possible. We will attempt to stop the delivery, but cancellation cannot be guaranteed if automated fulfilment has already started.

8. How to Request a Cancellation

To request a cancellation, contact our customer support team and provide:

  • Your order number.
  • The email address used for the purchase.
  • The product purchased.
  • The reason for the cancellation request.

Please do not redeem or activate the digital code while your request is being reviewed.

9. Refunds After Approved Cancellation

If a cancellation is approved, any applicable refund will be processed to the original payment method. Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

10. Fraud and Abuse

We reserve the right to reject cancellation or refund requests where there is evidence of fraud, abuse, chargeback manipulation, unauthorized use, or attempted misuse of digital products, subject to applicable law.

11. Contact Us

If you have questions about cancelling an order, please contact our customer support team through the contact information provided on our website.