Refund & Returns Policy

Last Updated: September 2026

1. Overview

At Quickvouchers, customer satisfaction is important to us. We aim to provide genuine digital products together with secure payment processing and fast electronic delivery.

Quickvouchers sells digitally delivered products, including game activation keys, software licence keys, gift cards, subscription codes, gaming credits, digital wallet top-up codes and other digital products. As these products are delivered electronically, refund and cancellation rights may differ from those applicable to physical goods.

This Refund & Returns Policy explains when refunds, replacements or exchanges may be available in accordance with applicable consumer protection laws.

2. Products Eligible for Refund

Refund requests may be considered where:

The purchased product was not delivered.
An incorrect product was supplied due to our error.
The activation key is verified as invalid upon first activation.
A duplicate activation key was supplied.
The supplier is unable to fulfil the order.
The digital product materially differs from the description provided at the time of purchase.
A refund is otherwise required under applicable consumer protection law.

3. Products Generally Not Eligible for Refund

Unless required by applicable law, refunds are generally unavailable where:

The activation key, licence key, gift card code or other digital code has already been successfully redeemed or activated.
The digital code has been disclosed and the customer has already used or redeemed it.
An incorrect platform, edition, region or product was selected by the customer.
The customer did not review the product description, regional restrictions or compatibility requirements before purchase.
The customer's system or account does not meet the stated compatibility requirements.
The issue results from publisher restrictions, account limitations, third-party platform restrictions or misuse.
The customer changes their mind after digital delivery has commenced where the right to cancel has been validly lost under applicable law.

4. Digital Content, Immediate Delivery and Right of Withdrawal

Quickvouchers supplies digital content that is normally made available shortly after successful payment.

Before completing an order for digital content that is to be supplied immediately, you may be asked to provide your express consent for delivery to begin before the end of any applicable statutory cancellation or withdrawal period.

Where required by applicable law, you will also be asked to acknowledge that, once the supply of the digital content begins, you may lose your statutory right to cancel or withdraw from the contract.

For activation keys, software licence keys, gift cards, subscription codes, gaming credits and similar digital products, supply may be considered to have begun when the digital code, key, licence, download or other digital entitlement is made available to you, displayed in your account, shown on the order page, sent to your email address or otherwise electronically delivered.

Nothing in this Policy removes or restricts any mandatory consumer right that cannot lawfully be excluded.

5. Acceptance of This Refund & Returns Policy

Before completing a purchase, customers are required to provide an affirmative acknowledgement that they have read and accepted the applicable Refund & Returns Policy and Terms & Conditions.

This acknowledgement may be provided by selecting the acceptance checkbox or other affirmative acceptance control presented during checkout.

Where the order includes digital content supplied immediately, the checkout process may also request separate or combined confirmation that:

you request immediate electronic delivery of the digital content;
you consent to performance beginning before the end of any applicable withdrawal period; and
you acknowledge that you may lose your statutory right of withdrawal once digital supply begins, where permitted by applicable law.

An order should not be submitted until the required acknowledgement has been provided.

6. Refund Request Procedure

If you believe you qualify for a refund, please contact our support team as soon as reasonably possible.

Please include:

Your order number.
A description of the issue.
Screenshots where applicable.
Any activation or error messages received.
Any other information reasonably required to verify the problem.

Additional information may be requested where reasonably necessary to verify the issue with the publisher, distributor or supplier.

7. Investigation Process

Some refund requests require verification with the publisher, distributor or digital product supplier.

During this process, the refund request may remain pending until sufficient verification has been completed.

We may also verify whether a digital key or code has been activated, redeemed, used, replaced or otherwise consumed before approving a refund.

8. Approved Refunds

Where a refund is approved, it will normally be processed using the original payment method.

Where the original payment method cannot reasonably receive the refund, another lawful refund method may be used where appropriate.

The time required for the funds to appear depends on the payment provider, card issuer, financial institution or payment method used for the original transaction.

9. Replacement Products

Where appropriate, Quickvouchers may provide a replacement activation key or another equivalent digital product instead of issuing a monetary refund.

Replacement products may be provided where:

The supplied key is confirmed to be invalid.
The incorrect product was supplied due to our error.
A duplicate or defective digital code was supplied.
The supplier authorises a replacement.

Where applicable law requires a refund rather than a replacement, the customer's statutory rights will apply.

10. Chargebacks

If you experience any issue with an order, we encourage you to contact our support team before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.

Most activation or delivery issues can be resolved more quickly through our support process.

Where a chargeback is initiated while an investigation is already underway, processing of the refund request may be suspended where reasonably necessary until the payment dispute has been resolved.

Nothing in this section prevents a customer from exercising any right available through their card issuer, payment provider or applicable law.

11. Fraud Prevention

To protect customers and payment systems, refund requests may be subject to reasonable fraud prevention and verification procedures.

Refunds may be declined where there is evidence of fraudulent activity, abuse, duplicate claims, unauthorised use or a breach of our Terms & Conditions, except where applicable law requires otherwise.

12. Consumer Rights

Nothing contained in this Refund & Returns Policy excludes, restricts or limits any statutory rights available to consumers under applicable law.

If a digital product is faulty, not as described, not supplied as agreed or otherwise fails to meet mandatory legal requirements, you may have additional remedies under applicable consumer protection law.

13. Contact

For refund, replacement or activation enquiries, please contact:

Company:
Agovenzi Limited

Registered Number:
17062749

124 City Road, London
EC1V 2NX
United Kingdom

Email: info@quickvouchers.com
Website: https://quickvouchers.co